Global Cargowise
support
We provide complete CargoWise one support which cover all your business requirement, day to day issue, new changes & functionalities
Global Cargowise
Global Cargowise
support
We provide complete CargoWise one support which cover all your business requirement, day to day issue, new changes & functionalities
Type of Request
Service Request
Incident Request
Change Request
Type of Request
Service Request
Incident Request
Change Request
Service Request
Service request includes request related to create or edit record in the system.
Create/Edit/Deactivate a user
Create/Edit/Deactivate GL Account
Create/Edit Notification
Create/Edit/Deactivate charge code
Create/Edit/Deactivate/Merge Organization
Create/Edit/Deactivate Web Tracker Login
Service Request
Service request includes request related to create or edit record in the system.
Create/Edit/Deactivate a user
Create/Edit/Deactivate GL Account
Create/Edit Notification
Create/Edit/Deactivate charge code
Create/Edit/Deactivate/Merge Organization
Create/Edit/Deactivate Web Tracker Login
Incident Request
Incident tickets include issues faced by users in their day-to-day activities. Below is a list of incident request included.
- Issue faced while creating any job in the system
- Run CW1 Updates/Patches
System error not allowing user to continue.
- Data validation error
Autorating issues
Raise eRequest to Wisetech
Incident Request
Incident tickets include issues faced by users in their day-to-day activities. Below is a list of incident request included.
- Issue faced while creating any job in the system
- Run CW1 Updates/Patches
System error not allowing user to continue.
- Data validation error
Autorating issues
Raise eRequest to Wisetech
Change
Request
Include any change in the system. For example new project implementations.
Report Customization.
Document Customization.
Workflow Automations.
New features implementation
Any other projects implementation.
Other requests not included in service.
Change Request
Include any change in the system. For example new project implementations.
